Privacy Policy

This Privacy Policy explains how Bournemouth Car Valeting collects, uses and protects personal information when you contact us, request a quotation, make a booking, use our website or purchase our services.

Data controller: Bournemouth Car Valeting
Contact: Contact Us
Last updated: 18 August 2026

1. About This Privacy Policy

Bournemouth Car Valeting is responsible for deciding how and why personal information collected in connection with our business is used.

We aim to collect only information that is reasonably necessary to operate our business, provide our services, meet our legal obligations and protect our legitimate business interests.

This policy applies to information collected through our website, booking and enquiry systems, email, telephone, messaging services and information supplied directly to us before, during or after a service.

2. Information We May Collect

Depending on how you interact with us, we may collect:

  • your name, email address, telephone number and postal or service address;
  • booking details, appointment dates, service choices and customer notes;
  • vehicle information including make, model, registration number, size, condition and information relevant to the work requested;
  • photographs or video supplied by you for quotations or assessment;
  • photographs or video taken by us where reasonably necessary to document vehicle condition, existing damage, work carried out or a complaint;
  • communications between you and Bournemouth Car Valeting;
  • payment and transaction information;
  • information relating to complaints, enquiries, claims or disputes; and
  • technical information generated when you use our website, such as IP address, browser or device information, security logs and cookie information where applicable.

Please do not provide personal information that is not reasonably relevant to your enquiry, booking or service.

3. How We Obtain Personal Information

Most personal information is supplied directly by you when you contact us, complete an enquiry or booking form, request a quotation, upload photographs, make a payment or communicate with us.

We may also generate information ourselves while providing a service, such as booking records, service notes, payment records and vehicle-condition photographs.

Technical information may be collected automatically by our website, hosting platform and security systems when you visit or interact with the website.

4. How and Why We Use Your Information

We use personal information only where we have a lawful reason to do so. The lawful basis depends on why the information is being used.

Contract: We use information where it is necessary to provide a quotation, take steps at your request before entering into a contract, manage a booking, provide the agreed service, take payment or communicate with you about that service.

Legal obligation: We may use and retain information where necessary to comply with tax, accounting, regulatory or other legal obligations.

Legitimate interests: We may use information where reasonably necessary for the proper operation and protection of our business, provided those interests are not overridden by your rights and interests. This may include maintaining appropriate service records, preventing fraud or misuse, website and information security, handling complaints, establishing or defending legal claims and improving our services and administration.

Consent: Where the law requires consent, for example for certain electronic marketing or non-essential website technologies, we will rely on consent. You may withdraw consent at any time, although this will not affect processing that was lawful before consent was withdrawn.

5. Enquiries, Quotations and Bookings

When you request a quotation or make a booking, we may use your contact details, vehicle information, service requirements, photographs and other relevant information to assess the work, provide a price and manage the appointment.

For mobile services we may collect your service address, postcode and information about parking, access or other matters reasonably necessary to attend and carry out the work.

If information you provide indicates that further assessment is required before a price can be confirmed, we may retain relevant photographs and communications as part of the quotation and booking record.

6. Vehicle Photographs and Condition Records

We may take photographs or video before, during or after a service where reasonably necessary to document vehicle condition, pre-existing defects or damage, contamination, corrosion, work carried out, completed results or matters relevant to a complaint or claim.

These records are used for service administration, quality control, evidence and dispute resolution where necessary.

Photographs taken for service or evidential purposes will not automatically be used for advertising, social media or promotional purposes.

Where we specifically wish to use an identifiable photograph of your vehicle for promotional purposes, we will obtain an appropriate lawful basis and, where required, ask for your permission. Refusing promotional use will not affect the service you receive.

7. Payments

Where online card payments are available, payment processing may be provided by Stripe or another payment provider identified at checkout.

We may receive information such as the payment amount, transaction reference, payment status and limited information required to identify and reconcile the transaction.

Full payment-card details used for an online transaction are handled by the payment provider and are not intended to be stored directly by Bournemouth Car Valeting.

Payment providers process information in accordance with their own legal and privacy obligations.

8. Website, Cookies and Similar Technologies

Our website may use cookies and similar technologies needed for functions such as website operation, security, booking functionality, remembering preferences and payment processing.

Some technologies are strictly necessary for the website or a service requested by you to operate correctly.

If we use analytics, advertising or other non-essential technologies for which consent is legally required, they should only be activated after the appropriate consent has been obtained.

You can also control or delete cookies using your browser settings. Blocking certain essential technologies may prevent parts of the website or booking system from functioning correctly.

9. Who We May Share Information With

We do not sell customer personal information.

Where reasonably necessary, personal information may be shared with organisations that provide services supporting our business, including:

  • website hosting, maintenance and security providers;
  • booking and appointment-system providers;
  • payment processors;
  • email, communications and IT service providers;
  • accountants, insurers, legal advisers and other professional advisers where necessary;
  • contractors or service providers where legitimately required to provide an agreed service; and
  • government bodies, regulators, courts, law-enforcement bodies or other organisations where disclosure is required or permitted by law.

Service providers are given access only where reasonably necessary for the relevant purpose and are expected to handle personal information appropriately and securely.

10. International Data Transfers

Some technology or service providers may operate, store information or use support infrastructure outside the United Kingdom.

Where personal information is transferred internationally and data protection law requires additional safeguards, we will rely on an appropriate lawful transfer mechanism or other protection recognised by UK data protection law.

11. How Long We Keep Information

We do not intend to retain personal information indefinitely. Retention depends on why the information was collected, whether there is an ongoing customer relationship and whether it is required for accounting, tax, contractual, insurance, evidential or legal purposes.

As a general guide:

  • enquiries and quotations which do not result in a booking will normally be retained for up to 12 months after the last meaningful contact, unless there is a reason to retain them for longer;
  • booking, service and customer transaction records may normally be retained for up to six years where reasonably necessary for business records, contractual matters or the establishment or defence of legal claims;
  • financial and tax records will be retained for the period required by applicable tax and accounting rules;
  • photographs and condition records may be retained for as long as reasonably necessary for service records, complaints, insurance or potential legal claims;
  • complaint and dispute records may be retained until the matter has been resolved and for an appropriate period afterwards where necessary to establish or defend legal rights;
  • marketing preferences and suppression records may be retained for as long as necessary to make sure we continue to respect an opt-out request; and
  • technical and security logs are retained only for a period reasonably necessary for security, troubleshooting and website administration.

Information may be deleted or anonymised earlier where it is no longer reasonably required.

12. Marketing Communications

We may contact customers about our services where permitted by applicable data protection and electronic marketing law.

Where consent is required for electronic marketing, we will obtain that consent before sending the relevant marketing.

You can ask us to stop sending marketing communications at any time. Marketing emails or similar communications will provide an appropriate method of opting out.

If you opt out, we may retain limited information on a suppression list so that we can remember and respect your request.

13. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

These measures may include access controls, website and server security, secure connections, software updates, backups and limiting access to information to those who reasonably need it.

No internet or electronic storage system can be guaranteed to be completely secure, but we will take reasonable steps appropriate to the nature of the information we hold.

14. Your Data Protection Rights

Depending on the circumstances and the lawful basis being used, data protection law may give you rights including:

  • the right to be informed about how your personal information is used;
  • the right to request access to personal information we hold about you;
  • the right to ask for inaccurate or incomplete information to be corrected;
  • the right to request deletion of personal information where the right to erasure applies;
  • the right to request restriction of processing in certain circumstances;
  • the right to object to certain processing based on legitimate interests;
  • the right to data portability where the legal requirements apply; and
  • the right to withdraw consent where processing is based on consent.

You have the right to object at any time to the use of your personal information for direct marketing.

These rights are not all absolute and whether a particular right applies can depend on the purpose and lawful basis for which information is being processed.

To exercise a data protection right, contact us at Contact Us. We may need to take reasonable steps to confirm your identity before providing or changing personal information.

15. Complaints About Personal Information

If you have a concern about how Bournemouth Car Valeting has used your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

Information about making a complaint is available at:
ico.org.uk/make-a-complaint/

16. Automated Decision-Making

We do not use customer personal information to make solely automated decisions that produce legal effects or similarly significant effects on customers.

Automated website or booking functions, such as displaying appointment availability or confirming information entered into a booking system, do not replace our ability to review and manage the service where necessary.

17. Changes to This Privacy Policy

We may update this Privacy Policy where our services, technology, business practices or legal obligations change.

The latest version will be published on this page and the date at the top of the policy will be updated where appropriate.

18. Contact Us

For questions about this Privacy Policy, the personal information we hold about you or to exercise a data protection right, please use our Contact page.