Bournemouth Car Valeting

Terms & Conditions

These Terms & Conditions apply to services supplied by Bournemouth Car Valeting. Please read them before making a booking. By booking a service you agree to these terms.

Business: Bournemouth Car Valeting
Address: 10A Carbery Lane, Southbourne, Bournemouth BH6 3QG
Contact: Contact Us
Website: bournemouthcarvaleting.co.uk

1. About These Terms

These terms apply to valet packages, mobile valeting, specialist services, add-ons and other vehicle preparation services supplied by Bournemouth Car Valeting.

Nothing in these terms is intended to exclude or restrict any legal rights that cannot lawfully be excluded. Where you are a consumer, your statutory rights remain unaffected.

2. Making a Booking

You are responsible for checking the service, vehicle details, date, time and service location supplied when booking.

We may refuse or stop work that is unsafe, unsuitable, materially different from the service booked or outside the reasonable scope of that service.

If the work, price or appointment needs to change materially, we will discuss this with you before proceeding.

3. Prices and Quotations

A fixed price applies to the stated service and vehicle category where the vehicle and work required are reasonably consistent with the information supplied when booking.

The price shown for a listed service and vehicle category is the price payable for that booking. Fixed-price Extras selected during booking are added at the prices shown.

If a vehicle or requested service falls outside the options available through the booking system, any separate price or scope of work will be discussed and agreed with you before the booking or additional work goes ahead.

We will not carry out additional chargeable work without first obtaining your agreement to the revised scope and price.

4. Payment

Fixed-price services may require full payment when booking. Condition-dependent or specialist work may instead require a quotation, deposit or another payment arrangement agreed before work begins.

A booking is not treated as paid until payment has been successfully received.

Where a refund is due, it will normally be returned to the original payment method unless another lawful arrangement is agreed.

5. Your Responsibility to Tell Us About the Vehicle

You must give accurate information about the vehicle, its condition and anything that may affect the service or the safe treatment of any surface, component or fitting.

Before work starts, you must tell us about any known defect, weakness, previous repair or unusual feature which could reasonably affect the work.

This includes previous paint or body repairs, resprayed panels, smart repairs, peeling or failing lacquer, thin or damaged paint, wraps, paint protection film, decals, loose trim, damaged seals, brittle plastics, damaged wheel finishes, worn upholstery, water leaks, electrical faults, warning lights, aftermarket equipment, engine-bay faults, corrosion, perforation or weakened metal.

If relevant information is withheld, incomplete or materially inaccurate, this may affect what can safely be done, the time required, the price and responsibility for any problem connected with the undisclosed or inaccurately described condition.

6. Pre-Existing Damage, Defects and Deterioration

Vehicles can contain existing defects, deterioration or weaknesses that are not obvious before cleaning, preparation or treatment.

We are not responsible for pre-existing damage, wear, deterioration, poor previous repairs, manufacturing defects, corrosion, material failure or another underlying problem which was not caused by our failure to exercise reasonable care and skill.

The fact that existing damage or deterioration becomes cleaner, more visible or apparent during or after a service does not by itself mean that the service caused it.

This may include previously concealed scratches, stone chips, failing lacquer, weak paint repairs, corrosion beneath dirt or coatings, brittle plastics, loose trim, worn upholstery, failing adhesives and existing electrical or mechanical faults.

If we discover a condition that makes continued work unsafe or creates a material risk of further damage, we may stop or alter the work and discuss the available options with you before continuing.

7. Vehicle Condition Records and Photographs

We may inspect the vehicle before, during and after the service and may take photographs or video where reasonably necessary to record its condition, identify existing defects, document work carried out or investigate a later query or complaint.

These records may include existing scratches, dents, paint defects, damaged trim, wheel damage, interior wear, corrosion or other visible issues.

Where reasonably practicable, you should raise any known damage or concern before work begins so that it can be recorded.

Condition photographs or video may be retained for a reasonable period as part of our booking, service and dispute records in accordance with our Privacy Policy.

Photographs taken for condition-record purposes will not automatically be used for advertising or promotional purposes. Any separate marketing use will be dealt with appropriately.

8. Personal Belongings and Valuables

You are responsible for removing money, valuables, important documents, fragile items and unnecessary personal belongings before the service begins.

You must tell us about any item that must remain in the vehicle and which requires particular care.

We are not responsible for loss or damage to an item that was already missing, damaged, insecure or inadequately stored before the service, or where the loss or damage was not caused by us.

Nothing in this section excludes responsibility for loss or damage caused by our failure to exercise reasonable care and skill.

9. Keys, Alarms and Moving the Vehicle

Where reasonably necessary to carry out the booked service, you authorise us to hold the vehicle keys, unlock or lock the vehicle, start the engine and move the vehicle a short distance for access, inspection, positioning or completion of the work.

You must tell us before work starts about immobilisers, alarms, unusual starting procedures, mechanical faults, warning lights, steering or braking problems or anything else that could make the vehicle unsafe or unsuitable to move.

You remain responsible for ensuring that the vehicle is roadworthy and safe to operate unless we have expressly agreed to investigate or repair a particular fault.

10. Mobile Service Requirements

Where you book a mobile service, you are responsible for providing an accurate service address and a suitable place for the work to be carried out.

The working area must be safe, legal, reasonably level, accessible and large enough for us to work around the vehicle without creating an unreasonable risk to people, property or the vehicle.

You are responsible for obtaining any permission needed to use the location, including permission from an employer, landlord, managing agent, car-park operator or property owner where applicable.

Unless we agree otherwise in advance, a standard outdoor water supply and electrical socket must be available within a reasonable working distance of the vehicle.

You must tell us before the appointment about restricted access, height barriers, parking controls, permits, security gates, limited water or electricity, difficult access or any other issue that could prevent or materially delay the service.

11. Unsuitable Locations, Access and Safety

We may refuse to start, suspend or stop mobile work where the location, access, weather, lighting or another circumstance makes the work unsafe, unlawful, impractical or likely to cause damage.

Where the problem is outside your reasonable control, we will try to agree a suitable alternative appointment or location.

Where the service cannot reasonably proceed because material information about the location or access was not disclosed, or because agreed access, utilities or permissions are not available, we may recover reasonable costs and losses actually caused by the failed attendance, subject to applicable consumer law.

12. Vehicle Condition Materially Different From That Booked

Package prices and appointment times are based on the information supplied when booking and the reasonable scope of the selected service.

If the vehicle is materially more heavily soiled, contaminated or otherwise different from the description supplied, we may pause before starting or continuing the affected work.

We will explain any additional work, time or price reasonably required and will not carry out additional chargeable work unless you agree to it.

If you decline the revised work or price after we have attended in reliance on materially inaccurate or incomplete information, we may recover reasonable wasted costs and losses actually caused, taking into account any loss we are able reasonably to avoid.

13. Weather and Circumstances Beyond Reasonable Control

Mobile valeting and some specialist processes may be affected by rain, extreme temperatures, unsafe wind, poor lighting or other conditions that prevent the service being carried out safely or to an appropriate standard.

We may rearrange an appointment where reasonably necessary because of weather, illness, equipment failure, access problems or another circumstance beyond our reasonable control.

If we cannot provide the booked service within a reasonable alternative period and no suitable rearrangement can be agreed, any amount paid for work not supplied will be refunded as required by law.

14. Paint Correction and Machine Polishing

Paint correction and machine polishing are intended to improve the appearance, gloss and clarity of paintwork. The amount of improvement that can safely be achieved depends on the condition, thickness, type and history of the paint.

We do not guarantee that every swirl mark, scratch, etching, oxidation mark or other defect can or should be completely removed.

Some defects may be too deep to remove safely without compromising the remaining paint or clear coat. We may therefore leave a defect partially visible where further correction would create an unreasonable risk of damage.

You must tell us about known resprays, smart repairs, thin paint, failing lacquer or other previous paintwork where reasonably known to you.

15. Ceramic Coatings and Paint Protection

Ceramic coatings and other protective products can improve water behaviour, ease of maintenance and resistance to some environmental contamination, but they do not make paintwork scratch-proof, chip-proof or permanently protected.

Durability and performance depend on the particular product used, preparation, vehicle use, storage, washing methods, maintenance and environmental exposure.

We will only describe a specific durability period where it is supported by the actual product used and the conditions applicable to that product.

Damage caused after application by stone chips, accidents, scratching, abrasive washing, chemicals, poor maintenance or another external cause is not evidence by itself that the coating was applied incorrectly.

16. Engine Bay Detailing

Engine bay detailing involves controlled cleaning and finishing of accessible areas, with reasonable precautions taken around sensitive components.

It is not the same as indiscriminate high-pressure washing and does not include diagnosis or repair of mechanical or electrical faults unless expressly agreed.

You must tell us about known electrical problems, damaged wiring, loose connections, water ingress, aftermarket equipment or other relevant faults before work begins.

We are not responsible for an existing or latent mechanical or electrical fault merely because it becomes apparent during or after detailing, unless the fault or damage was caused by our failure to exercise reasonable care and skill.

17. Subframe and Underbody Corrosion Treatment

Corrosion treatment is intended to prepare, treat and protect accessible areas affected by surface corrosion. The precise process depends on the condition and accessibility of the vehicle.

The service does not rebuild weakened metal, repair perforation, correct structural corrosion or make an older vehicle permanently rust-proof.

Corrosion may exist inside sections, behind components, beneath existing coatings or in other areas that cannot reasonably be accessed or assessed during the booked treatment.

Future corrosion can still develop, particularly where metal is already compromised, coatings are damaged, moisture or road salt reaches untreated areas or corrosion is developing internally.

Where corrosion appears materially more severe than expected, we may stop and recommend further inspection or specialist repair before continuing.

18. Inspection on Completion and Reporting Problems

Where reasonably practicable, you should inspect the vehicle when it is returned or when the service is completed and raise any concern promptly.

If you believe that damage has been caused during the service, or that an agreed part of the service has not been carried out properly, you must contact us as soon as reasonably practicable and provide reasonable details of the issue.

Reporting a concern promptly helps us assess the condition of the vehicle before it is altered, repaired, cleaned again or exposed to further use.

19. Our Right to Inspect and Put Matters Right

If you allege that we have caused damage or failed to carry out an agreed service properly, you must give us a reasonable opportunity to inspect the vehicle and investigate the concern.

Where we accept responsibility and it is reasonable and proportionate to do so, we must be given a reasonable opportunity to put the matter right ourselves or arrange an appropriate repair or repeat performance.

Except where urgent action is reasonably necessary for safety or to prevent further damage, you should not arrange third-party repair or corrective work and then expect us automatically to meet the cost without first giving us a reasonable opportunity to inspect and respond.

Where we are responsible, we will not be liable for avoidable or unreasonable additional costs caused by a failure to give us that opportunity, subject always to your statutory rights.

20. Responsibility for Damage

We are responsible for damage directly caused by our failure to carry out the booked service with reasonable care and skill.

We are not responsible for damage, deterioration or failure which was pre-existing, inherent, caused by an undisclosed defect, caused by a third party or caused by events occurring after the vehicle left our control.

Where responsibility is disputed, we may consider photographs, vehicle condition records, previous repairs, the nature and age of the affected component, the work carried out and any other relevant evidence.

Nothing in these terms excludes or restricts liability where it would be unlawful to do so.

21. Child Seats, Accessories and Removable Equipment

You should remove child seats, booster seats and other removable equipment before an interior service if you want the areas beneath them to be cleaned.

Unless specifically agreed otherwise, we will normally clean around fitted child seats rather than remove them.

If we agree to remove a child seat or similar safety-related item to allow cleaning, we may place it back in the vehicle after the service, but we do not undertake to reinstall or certify it as correctly or safely fitted.

You remain responsible for checking and correctly installing any child restraint, booster seat or other safety equipment before the vehicle is driven.

You should also tell us about any fragile, modified, aftermarket or unusually fitted accessories before work begins where they could reasonably be affected by the service.

22. Vehicle Collection and Availability After Completion

Where a vehicle is left with us, you should arrange to collect it at the agreed time or reasonably promptly after we tell you that the work has been completed.

If you are unexpectedly delayed, you should contact us as soon as reasonably possible so that alternative arrangements can be made.

We will take reasonable care of a vehicle while it remains in our possession. However, you should not leave the vehicle with us for substantially longer than reasonably necessary after completion of the service unless this has been agreed.

Where an unusually long or repeated delay in collection creates additional storage, security or operational costs, we reserve the right to make a reasonable additional charge where you have been informed of that charge before it is incurred.

23. Personal Information and Privacy

We collect and use personal information where reasonably necessary to manage enquiries, provide quotations, administer bookings, take payments, provide services, communicate with customers, maintain appropriate business records and deal with complaints or disputes.

Personal information will be handled in accordance with applicable data protection law and our Privacy Policy, which provides further information about how we collect, use, retain and protect personal information and about your data protection rights.

You are responsible for ensuring that the contact information you provide when making an enquiry or booking is accurate and up to date.

24. Changes to These Terms and Severability

We may update these Terms from time to time to reflect changes to our services, business practices or applicable law.

The Terms applying to your booking will normally be those in force when the booking is made. We will not retrospectively impose a material change to an existing booking where doing so would unfairly disadvantage you.

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary. The remaining provisions will continue to apply so far as legally permitted.

No failure or delay by Bournemouth Car Valeting in exercising a right under these Terms means that we have permanently waived that right.

25. Governing Law and Consumer Rights

These Terms and any contract between you and Bournemouth Car Valeting are governed by the laws of England and Wales.

Any dispute will be subject to the jurisdiction of the courts applicable under UK law, including any rights you have as a consumer regarding where proceedings may be brought.

Nothing in these Terms excludes, restricts or overrides any statutory right or remedy which cannot legally be excluded or restricted.